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Charisma's Charms - FAQ'S


RETURN POLICY

Because we are a small, family run business, we pride ourselves on our customer service. If at any time you have a question or concern, please feel free to contact us.

While we take our time and try to pack the products as best as we possibly can, accidents do happen and something can break during shipping. If at any time you receive a product that is broken, cracked, or otherwise unusable, please return the package to us immediately (within 14 days). You will be reimbursed your shipping cost, and be given credit for another candle in our store or a replacement if we have another similar in stock. Returns will be handled on a case-by-case matter.

Returns will not be granted if you simply do not like the scent or item. While we do take care to offer only quality products, not everyone is the same. If you are unsure about a certain product, please feel free to contact us.


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We use USPS.

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